Frequently Asked Questions

Booking

FAQ / Booking

How can I book a cleaning service? Can I also make bookings without creating a GES account?

Every customer need to create a personal GES account first to be able to avail our services. Registration is required to accumulate necessary information needed to professionally clean your home and to ensure a convenient and seamless communication between GES and our customers. Once you have been registered you can easily log in to your GES account and make bookings either through our website or mobile app. We do not offer guest bookings.

Do I have to sign a contract?

During signing up and creating your personal GES account, you need to agree to our Terms of Service as well as our Privacy Policy.

I do not know the exact size of my home. How can I book a regular cleaning?

To guarantee the fairest rate to you we need to know the exact size of your home. You agree that all information you have given to us is true and correct. If you do not know the size of your property or cannot find it in your documents, please contact our customer service representative at info@gesph.com and we will be happy to assist you.

Is there a minimum booking fee for regular cleaning services?

Our rates for the regular cleaning is based on the size of your property. GES does not have a minimum booking fee for regular cleaning services.

Where can I enter the promo code?

During the booking process after you have selected your property, service, and schedule you have the option to enter a valid promo code, presumed that terms and conditions are still applied. You can do this either through our website or mobile app.

My promo code is not working?

Every promo has particular terms and conditions. Kindly check first if those given terms and conditions are still applied. Also make sure that the promo code is correctly spelled upon entering in the promo code field. If your promo code is still valid and correctly spelled but cannot be recognized by the online Software, please contact our customer service representative at info@gesph.com and we will be happy to assist you.

Do you offer long-term cleaning packages?

Yes, we are planning to offer subscriptions of monthly, quarterly and yearly cleaning packages. Unfortunately, as of now you can only book single cleaning services.

Why is your pricing not based on servicing hours?

GES’ primary goal is full satisfaction of our customers. We always want to complete the cleaning of your home without any shortcoming on the end results. Since every home is different, the duration of the cleaning service will depend on the circumstances of the area to be cleaned. We believe that pricing is fairest based on size.

What if I am having trouble booking online?

We always try our best to amend technical problems. If you still cannot book through our online booking system, please contact our customer service representative at info@gesph.com and we will be happy to assist you.

Can I reschedule my booking?

Yes, you can reschedule your cleaning service. Rescheduling of bookings must be done only through your personal GES account (online Software) at least twenty-four (24) hours prior to your scheduled service. You are given a one-time rebooking option free of charge. Failure to give us a twenty-four (24) hour notice will result to the forfeiture of your payment.

Can I cancel my booking?

Yes, you can cancel your cleaning service. To cancel your scheduled booking, notice through your personal GES account (online Software) must be given to us more than forty-eight (48) hours before your scheduled service and seventy percent (70%) of your payment shall be refunded to your account. If notice is given to us forty-eight hours (48) to twenty-four (24) hours before your scheduled service, fifty percent (50%) of your payment shall be refunded to your account. Notice given to us in less than twenty-four (24) hours before your scheduled service or through Email, phone or other means except through our online Software shall lead to forfeiture of your payment.

What happens if I change my residence?

If you are changing residence, we will be happy to continue our service provided that we cater to the place of your new home and that the new area to be cleaned is the same size as the previous one. If the new property is larger than the previous one, a new price quotation shall be issued to you based on the size of the new property. If the new area to be cleaned is smaller in size, the condition shall remain the same based on the current agreement. We shall not allow any price change in this circumstance.

If we do not cater to the place of your new residence, fifty percent (50%) of your payment for the unused service shall be refunded to your account.

Notice of change of residence accompanied with proof of such change must be given at least one (1) full month before the next scheduled cleaning appointment. Failure to give the one (1) month notice and proof of change of address will lead to forfeiture of your payment.

What happens in case of calamity and/or force majeure?

In case of calamity and/or force majeure as for instance typhoon, flooding, earthquake, volcano eruption, and riots, we reserve the right to reschedule or cancel your booking and your payment shall be refunded back to your account.

What happens in case of holiday announcements?

In case of regular, special, and non-regular holiday announcement, we reserve the right to reschedule or cancel your booking and your payment shall be refunded back to your account.

Can I request for the same cleaners to be assigned to my home cleaning?

In most cases two cleaners form one team with a designated supervisor. We value consistency and efficiency and our goal is that your assigned supervisor is always the same person unless internal company processes require deviations. The cleaners might do change occasionally, but we can assure that all of our cleaners are professionally trained and experienced.

Can I book a cleaning service for my family and friends?

Yes, if we are servicing the area of your family and friends you can easily add properties to your personal GES account and make bookings accordingly. Please be reminded that you are fully responsible for your GES account and bookings.

Office

7th Floor, Unit B, 8 Rockwell, Hidalgo Drive, Rockwell Center, Makati City 1210, Philippines

+632 624 6156
info@gesph.com

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